Originally Posted by henry999

We haven't flown on United for a good few years but today I found my old Mileage Plus card in a drawer and just for kicks I thought I would check my account. Of course, I have no idea what the password is (or if I even ever set one). So I choose 'forgot password' and enter my name and account number. What I get next is an error message: 'The traveler information you entered does not match our records. Please revise the traveler's name and/or the frequent flyer program account number.' Well, I've got the card right in front of me and I'm copying the name and number correctly -- name is First Last, number is nnnnn nnn nnn. Am I doing something wrong? Or is it possible that accounts are deleted from the system after x years of inactivity? TIA