rbakker

Thanks. Do the cancellation reasons get listed anywhere? I've tried searching on the various flight tracker websites.

WineCountryUA

Recent cancellation reasons are noted in UA flight status and many tracking sites. But only past 2-3 days.
Note the posted reason will be the "last reason" and if there were multiple reasons, say a MX or crew delay, then WX, only the WX one will be readily available.

rbakker

On United.com it says "crew-related scheduling disruption". Three days in a row.Your flight is canceled because of a crew-related scheduling disruption. We're sorry for the inconvenience.Your flight is canceled because of a crew-related scheduling disruption. We're sorry for the inconvenience.

WineCountryUA

End of the month can be difficult as some pilots have reach their max hours per month and that reduces the available pool. Once the month rolls over, if a pilot problem, that should be less of a problem.

ithinkurdumb

I have an upcoming flight that is an award ticket booked through NH. Starting D1 from SEA-SFO on UA (X), D3 SFO-NRT on UA (I), D4 NRT-SIN on NH (X), and D5 SIN-TPE (I) on SQ. I called United to about checking bags, and the agent confirmed that because my layovers are all < 12hrs, I can check my bags from SFO to TPE. However, she said that she noticed that I have no baggage allowance for SFO-NRT and needs to pay $300 per bag. Although I can check two bags free for SEA-SFO. My e-ticket from NH does show 2pcs for all segments.

The agent said that it might be that the baggage calculator is not showing the correct charge, because my travel is broken up as SEA-SFO and SFO-TPE. She said that it'd be up to the counter at SFO to decide what to do. And if that SFO decided to charge me, I can only go to NH for reimbursement.

Is this normal? And is there a way to verify the charge before arriving SFO?

WineCountryUA

How is the SFO stop under 12 hours?? Looks like >24 hours. unless there is a typo

If all connections are under 12 hours AND no overnight, you should be able to check-thru -- But an overnight with break the check-thru. and there would be a new bag fee.

SFO-NRT on UA in business, no bag fee... makes no sense

SFO-NRT-SIN-TPE -- a bit way of the way routing

jsloan

UA's computers are going to check your bag to the next place that the baggage system -- not the faring system -- consider a stopover. That's going to be anything overnight or longer than 12 hours. Since UA doesn't run any red-eye flights from SEA to SFO, I cannot imagine that the bags are really going to be checked through to TPE. I think you'll need to collect them at SFO, and I suspect that UA will charge you the domestic bag fee for that leg.

Is this the return of a round-trip ticket? Or is it a one-way or the outbound?

I'd be shocked if you were charged for bags at SFO.

PS: More information about the flight times would help a lot -- e.g., Wed., SEA 9:05 PM -> SFO 11:55 PM or whatever.

ithinkurdumb

It's a R/T - actually TPE-SFO with a month-long stopover at SEA, then SFO-TPE. Outbound is on BR from TPE-SEA. SEA-SFO at day 1 9am and SFO-NRT at day 3 12pm. My expectation is to collect my bags at SFO (given the 2 day layover) and check them through TPE (given that all layover are < 12 hrs and arrive/depart the same day).

UA baggage calculator shows two free 70lb bags for SEA-SFO (which seems to recognize the business award ticket), but $300 for every bag from SFO-TPE.

The UA agent said that it might be because the 2-day layover at SFO, so that the baggage calculator is glitched. But recommended me checking with NH. NH did confirm that BR business class rules would apply on all segments, but that UA ground staff at SFO would have the final say.

jsloan

OK. So, BR baggage rules definitely apply. Unfortunately, I have absolutely no idea which rules those are, because there's no guidance in the regulation for mixed class bookings. (This is what happens when rules are written by bureaucrats who never book their own travel).

The most likely place you'd be charged for bags would be Seattle, because UA might try to pull up BR's Economy baggage allowance. The $300 charge for bags at SFO feels like the sort of nonsense that sometimes plagues partner flights on UA's receipts -- as if it's grabbing the 'excess bag' charge but ignoring the free allotment. I've had quite a few similar receipts but never actually had to pay the exorbitant bag fee.

There's no way that you should be charged for luggage at SFO. Not only are you flying in UA J, so UA might just give you their own allowance, but BR's J rules very clearly apply by law to that situation.

Forget the baggage calculator; what's on the NH receipt? If the says zero for that segment, I'd just print a copy and keep it with me just in case. I'd be extremely surprised if you were actually charged anything, though.

ithinkurdumb

The entire r/t is actually booked in I, just that two segments have no I class (yet &#129310. NH e-ticket only shows 2pcs (with no weight limit) but when I looked up my reservation on NH website, it does show that BR rules (2 pieces, up to 70lbs ea) apply to both TPE - SFO and SFO - TPE. I'll make sure to have that ready at SFO just in case.

I originally thought UA rules would apply for the SFO-TPE segments instead of BR's as UA is the first carrier of the return flights. The UA agent also said that she expected it to be the case but was very surprised when her system also shows $300 for each bag. Learned something new today.

Much appreciate the information - certainly a relief knowing this

jsloan

I'm not sure that's a nuance that the computers -- or DOT regulations -- would understand. . I hope you're right, because that should mean no bag fees at SEA either.

Great!

The DOT specifically put a regulation in place that states that the bag rules that apply to an entire journey are those of the marketing carrier of the first segment. The intent was to prevent gotchas, where you'd find yourself in some foreign airport held hostage by a huge baggage fee that you hadn't faced on the way out.

Now, there's nothing stopping an airline from giving a higher allowance than the rules allowed -- for example, if you had UA status, UA would honor that when you checked in with them, even if the fare called for bag fees -- but they can't give a lower allowance.

(This can have amusing consequences; I checked in with my wife once; we were on separate PNRs, and because of the way I'd booked them, she had a weight limit but I had a piece limit. The airline staff took a bit of time to work through that. ;D)

Happy to help.

henry999

We haven't flown on United for a good few years but today I found my old Mileage Plus card in a drawer and just for kicks I thought I would check my account. Of course, I have no idea what the password is (or if I even ever set one). So I choose 'forgot password' and enter my name and account number. What I get next is an error message: 'The traveler information you entered does not match our records. Please revise the traveler's name and/or the frequent flyer program account number.' Well, I've got the card right in front of me and I'm copying the name and number correctly -- name is First Last, number is nnnnn nnn nnn. Am I doing something wrong? Or is it possible that accounts are deleted from the system after x years of inactivity? TIA

jsloan

If your number is really nnnn… etc. — all digits — that’s from the pre-merger UA system. They converted all of those accounts to the new alphanumeric format as part of consolidating the CO and UA systems (in 2012, IIRC). Your account might still exist, but you’d need to contact UA to try to find the new details.

henry999

Thanks.

eng3

I've made a booking via UA which includes an AC segment and purchase a seat selection on that segment.
I noticed the price has gone down. The only way to lower the price is to either cancel the reservation or do a change and change it back. If I do this to the AC segment, will I lose the value of what I paid for the seat selection?
I assume I can change the other legs (that are not tied to the AC segment) with no issue