Originally Posted by
HometoYYZ
I tried using the SE email address and got a form letter saying they don't do email and listing options like the concierge or Aeroplan contact numbers, which don't seem to me to be the right way to go.
I've had this same issue too, which is clearly a bug (why would there even be an SE email address if they "don't do email"), and a couple people (including myself) have been discussing it
here.
Originally Posted by
canadiancow
I probably would have chatted with gogo while in flight to see what they said. Otherwise, yeah, just the standard customer service form.
I tried this on a 737 MAX flight last week and had a weird experience. It was a 737 MAX so the internet was by Thales, but it was GoGo branded. Unlike other GoGo flights though, there was no option to sign in with Aeroplan. So I open up a chat with GoGo support, they say "you just need to click the Aeroplan sign in". I told them there was no such button but they clearly didn't believe me. So he just gave me a voucher code to use instead.