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Thread: What exactly can/does the AC concierge do?
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Old Jun 20, 2022 | 4:38 pm
  #818  
JordanK
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Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 104
Here's a weird question. When I use the AC mobile app and click the "Email" button for the SE e-mail, and send the email, it works and they process the email.

When I sent an email from my personal computer, I received an "Automatic Reply" that said:

Thanks for contacting us. Unfortunately, we’re unable to handle your request by email.
And gave me the Concierge and Aeroplan phone numbers to call. Has anyone else experienced this?
Last edited by Adam Smith; Jun 20, 2022 at 8:10 pm Reason: Remove non-public information
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