Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Dec 27, 2022, 1:45 pm
  #1756  
 
Join Date: May 2022
Location: YVR
Programs: AC SE100K, Marriott Platinum
Posts: 273
I am flying tomorrow night on a A220 YYC-YOW. I can do it.
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Old Dec 27, 2022, 2:34 pm
  #1757  
 
Join Date: Feb 2013
Location: Ottawa, Ontario
Programs: Marriott Bonvoy - Ambassador, Air Canada Aeroplan - Super Elite
Posts: 81
Originally Posted by cmill007
I am flying tomorrow night on a A220 YYC-YOW. I can do it.
appreciate the quick reply. Hopefully we can figure out a way to make this work !
piperdown is offline  
Old Dec 29, 2022, 8:15 am
  #1758  
 
Join Date: Feb 2016
Location: YYZ
Programs: AC SE, AA Gold, Hyatt Globalist, Marriott Gold, National EE, Hertz PC
Posts: 13
Adding in a data point: flew on a 737 MAX, FIN 508, C-FSIL, from YHZ-LHR.

Can confirm Wifi is enabled on this aircraft and speeds are decent - 3.77mbps down, 0.66mbps up.

Gogo login page does not have a field for Aeroplan login.
pnpatrick is offline  
Old Dec 29, 2022, 1:53 pm
  #1759  
 
Join Date: Feb 2013
Location: Ottawa, Ontario
Programs: Marriott Bonvoy - Ambassador, Air Canada Aeroplan - Super Elite
Posts: 81
Originally Posted by cmill007
I am flying tomorrow night on a A220 YYC-YOW. I can do it.
Thanks to this amazing community, I would like to give a Big shoutout to cmill007 who was able to active my wifi subscription ( one of my SE benefits that needed to be activated my 31 dec)

I really appreciate the effort especially considering the flight delays etc Cmill007 had trying to get home.
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Old Dec 29, 2022, 6:39 pm
  #1760  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,827
Another day, another flight where I couldn't even get to the gogo landing page (connected to access point, but an unavailable message in the browser). SD said it's definitely not working on this flight.

Then disbelief when I tell her it's working 40 minutes later. "But the captain said... And maintenance said..."

Posting this from AC 743, FIN 858.
canadiancow is offline  
Old Dec 29, 2022, 7:23 pm
  #1761  
 
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 881
Originally Posted by piperdown
Thanks to this amazing community, I would like to give a Big shoutout to cmill007 who was able to active my wifi subscription ( one of my SE benefits that needed to be activated my 31 dec)

I really appreciate the effort especially considering the flight delays etc Cmill007 had trying to get home.
Love it when FTers are able to help each other out...especially at the last minute !! Glad the wifi worked in flight for it to have happened
piperdown likes this.
MillennialMiles is offline  
Old Dec 30, 2022, 2:23 pm
  #1762  
 
Join Date: Jul 2010
Location: YOW
Programs: AC*SE MM, Accor Diamond, Marriott Platinum
Posts: 386
Anybody flying tonight or tomorrow, and willing to do a big favour? - DONE

Recognizing that this isn't the primary purpose of this thread (so with apologies to our Mod), similar to a previous post, one of my close friends just selected E75k benefits today (without checking with me first - d'oh!) and picked the Wifi...not realizing that he would need to activate it by tomorrow. He's already on vacation and not returning for another week. I would be SO grateful if somebody would be willing to activate the package for him! - Thanks to the kindness of strangers...done!

Last edited by politico_pk; Dec 30, 2022 at 3:09 pm
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Old Oct 11, 2023, 11:57 am
  #1763  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
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Posts: 16,948
In response to member feedback about the length and age of this thread, all 2023 posts have been moved to a new thread and this one is being retired.

Adam Smith
AC Forum Moderator
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