Originally Posted by
EWR764
Start with bringing service standards back to pre-pandemic levels, and then talk about evolving the product.
Exactly.
Originally Posted by
EWR764
Though the aisle-side corners of the B/E seats seem to all have a slight bias aft... it can't be just me that notices this?
You mean the twisting over-recline which results in one corner of the seat right in your face? That seems endemic and is the biggest negative of those seats.
Originally Posted by
EWR764
The aisle armrests of the new seats are a horrible design. Surely they could have anticipated that flimsy hinge would not hold up to the kind of abuse they receive in service? And the cocktail tables are cool, but the slide-out lower part is jammed in probably 70% of the seats I've been in..
The tray table is awful. They're flimsy, they break, and they can be virtually impossible to jam back into the armrest. Contrast with newer AA and AS seats, where the tray table is so much easier to use and better built (though the new AA seat is at least as uncomfortable as UA's).