Start with bringing service standards back to pre-pandemic levels, and then talk about evolving the product. My input? Design a new dish/bowl. The current casserole dishes are awful. I know they are "branded", and I appreciate the attempt to recreate the years-overdue, more cohesive brand feel/identity of United that was scrapped during the merger, but to me, those dishes are an immediate downgrade to the visual appeal/presentation of anything United puts in them. I'm not sure what it is, but to me there is something geometrically unsettling about them.

And incinerate the stockpile of hot chicken/tomato sandwiches, or at least take them back into the fallout shelter storeroom for the next global pandemic. I've vowed never to consume another one.

Sad but true... softer, more legroom, much more generous recline, sturdy tray table. Even the crappy "lumbar support" is welcome after sitting in one of the 739 seats. Though the aisle-side corners of the B/E seats seem to all have a slight bias aft... it can't be just me that notices this?

The aisle armrests of the new seats are a horrible design. Surely they could have anticipated that flimsy hinge would not hold up to the kind of abuse they receive in service? And the cocktail tables are cool, but the slide-out lower part is jammed in probably 70% of the seats I've been in. I also don't like the huge gap between seatbacks. I feel like whoever is sitting behind me can read whatever I have on my screen... though that is perhaps more unsettling for the voyeur as much of my business is litigating general aviation crashes .