Like they need a survey to know what's wrong with their domestic F product????
So classic. UA would rather pay a consulting firm to conduct surveys than actually implement the obvious changes.
Originally Posted by
greenpau
The UA new domestic F seats have been riddled with design flaws from the very start - uncomfortable, ridiculous tray table design that is hard to pull out / stow without knocking all your drinks over, flimsy, and not durable and often broken; no USB ports; recline that gets stuck or won’t lock …
The only thing I like about the new seats is the one in front won't recline into your face. But I'm now at the point where I'm grateful to step onto a 738 with the old CO seats, they are so much more comfortable.