FlyerTalk Forums - View Single Post - Long telephone hold times for Centurion members?
Old Mar 3, 2022 | 5:27 pm
  #9  
NotSoMuch
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Join Date: Dec 2017
Location: London
Programs: AA Exec Plat, LH Senator, VS Gold, B6 M3, AF Plat, Fans of MO Pearl, Centurion (UK & Switzerland)
Posts: 90
Originally Posted by imnotalawyer
moe8555 careful or we will outsource our labor to your ICC team!
I honestly won't be surprised if they merge the concierge teams for US/IDC with UK/ICC. I was told by my membership executive when we were talking about events apparently the Brighton team is responsible for the Centurion living programme -- which seems to be backed up by the disclaimer under the US benefits page "Program managed by American Express Services Europe Limited and deployed by American Express Company."
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