Long telephone hold times for Centurion members?
Mar 22, 2022, 1:31 pm
#31
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
That bit is wild to me, as the callback option is available for the Platinum Concierge (I called last weekend and opted to grab a "place in line" rather than sit on hold). While amex cannot wave a magic wand and solve staffing issues, that is something that is within their control and rightfully something Centurion-holders should be upset about.
