Originally Posted by
esc2476
Thanks everyone -
To answer some questions:
There was no equipment change. It was an E175 with 12 first class seats when I booked and what I flew on.
F was filled up, so no broken seat.
I don’t have status with American….I generally fly with them 5-10x a year and have their Platinum card.
Were any passengers in First in an AA uniform?
You can contact Customer Service for a reason
If I had been not able to board and had arrived before the 15 minute deadline, I would expect compensation from AA, or I would file a DOT complaint.