Originally Posted by LostAntipod

I received a letter from Creation on Thursday 2nd. I asked for a pro-rate refund of my annual fee, the free night for which I had met the spend conditions, and queried that points seemed to be no longer accruing. They rejected everything and used the empty, meaningless justification that it was a "business decision". I used the curve card for spending like any normal person would - no funny business.

Just to compound their uselessness: I discovered my card was compromised last month and contacted them. They actually sent me a new card just last week. For an account closing a week later. Genius.