So I ended up doing a rental at the Downtown NYC location during the Holiday weekend. It was a long line thanks to the floods but I remained patient as I imagine the staff was running around with their hair on fire. I ended up getting a Toyota Camry for 2 days. Slightly disappointed they charged a higher rate to drop it off at JFK as Avis and Hertz tend to let you do it free of charge. Other than that, smooth rental and I would try them again on one of their BMW's or Mercedes here in PHX.