Originally Posted by
EkekoBWI
I tried AT&T customer service (45 minutes to get nowhere), but trade-in line could be a better bet.
Anyone have luck getting this resolved with an in-store rep?
Let me know if you need the number for the trade in group. There are 2 parts to the trade in line with the first line transferring you to the other group. I spoke to be both groups.
The store rep can change the plan to the correct plan if that is the issue.