Originally Posted by
SHLTP
Good the property did the right thing. I always call the property directly for mistakes like this. I've found CS has to go to the property anyway for the decision
I figured by going through CS
1)
Might create a "record" of my request in case I need to follow-up
2)
Might have slightly more bargaining power if it's Marriott CS asking the hotel to waive the fee than me asking them directly
3)
Might make Marriott become aware if there are more than a few people making reservations accidentally since the app interface update
But then I thought more about it and that's why I also called the hotel later on during the day to follow-up.