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Thread: Accidentally booked a room on the app and cancelled immediately
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Old Feb 9, 2021 | 3:25 pm
  #6  
SHLTP
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Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
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Originally Posted by etkuo
So I also just called the hotel directly. Sounds like they got the note/message from Marriott (and they didn't even ask for my name or reservation number) and said they wouldn't charge..So I guess I should be "safe"...

Stupid mistake on my part. I blame it on the new app interface lol. Hopefully no one makes a same mistake as me!
Good the property did the right thing. I always call the property directly for mistakes like this. I've found CS has to go to the property anyway for the decision
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