I have successfully moved all UR points to my family member living in the same household. Now I have zero UR points in my account. This removes any urgency to reinstate my Sapphire card.
I'll write letters to every Chase VP after I get back from China at the end of October to tell them that
1) Chase advertises that customers never need to worry about missing a payment by setting up AutoPay, I presume this includes minimum payment.
2) I set up AutoPay so I don't need to worry missing payments. Chase's closing my account due to non-payment is contradicting from its advertising.
3) Chase customer service is crappy.
Originally Posted by
Happy
The IRONY of this fiasco is, Had the poster not had AutoPay set up, he would NOT trigger the system flag of not paying his minimum balance because he has NO balance to pay due to the existing statement credit!
How can a cardholder default the bank when the bank actually owes the cardholder money in the form of a credit balance on the account ?! Just by this reasoning, OP should have a very strong case to get his account reinstated.
The AutoPay failure is Chase own programming error. A case the Exec Office should be able to review and resolve. OP could call, and then follow up with a precise and concise, only fact listing, letter to the Exec Office to ask for a reinstation resolution.
This is exactly what happened.
Where can I find email addresses of Chase Executive Office or senior officials? I would be glad to send emails because postal letters will take forever from China.
Originally Posted by
BelleCityFlyer
Your understanding of the situation is correct. When credits are added to your account after the monthly statement closes with a balance due, Chase still requires you to at least make the minimum payment shown in the most recently closed statement even when the credits are larger than the balance due shown on the monthly statement.
AutoPay is based on the running balance shown in your online account so it wouldn't deduct a payment if you have a negative running balance. However, the cardholder's obligation is to follow the monthly statement which would have shown that a payment was due. Now I'm sure that many people will argue that AutoPay should have been designed differently but that's the situation that has existed for some time. Consequently I always follow the monthly statement even though I only get online statements and its sometimes a hassle to open a PDF file. AutoPay for me is only a backup in case I'm unable to manually make a required payment.
Here's the relevant portion of the Sapphire Reserve Cardholder Agreement:
Well, Chase advertises if you have AutoPay, you never worry about missing a payment. When is minimum payment not a payment?
Originally Posted by
jmastron
This is a pretty crappy trap that Chase has (hopefully unintentionally) set that while rare, many of us could fall for. Autopay does indeed reduce by the amount of any credits received after the statement close -- and, importantly, that’s still enough to avoid interest when you pay “in full”. I wouldn’t have known that was allowed (to reduce payment by post-close credits) until I saw them to it. For example:
This feels so like a bug in Chase’s system, or at least 2 groups of policymakers or enforcement programmers (autopay reduction and min payment no matter what) not being in sync, compounded by customer service staff forced into rigid responses and unable to correct for an obvious “weird” scenario. Especially since the OP's third statement had a negative balance and $0 min payment -- are they considering that to be the 3rd month of "no minimum payment"?
Right. How can Chase say you never worry about missing a payment if AutoPay is set up, yet you can still miss a "minimum payment" ?
Originally Posted by
pallhedge
No, when Chase shuts down accounts, they also at times shut down other accounts that are associated. By combining points, you are associating their account with yours, so you could be putting their points, if any, at risk.
With all due respect, it's more than a suggestion. I urge you to call that number ASAP during EDT business hours. In my mind, it's your only hope, and your 30 day clock is ticking away.
If you're not willing to call them, or if that call leads to no resolution, I would throw in the towel and redeem the points for cash or transfer them all to your travel partner of choice. I personally wouldn't combine them onto a family member's card unless the family member had no points of their own to risk.
Transferring points to a family member, which is allowed by Chase rules, could lead to risk to my family member when there is zero wrong doing?
This is sooooo Un-American.
Even if someone commits a crime, you don't go after their family members.
Thanks for the advice, I'll contact Chase Executive Office. I have to wait a month when I get back from China. I did call Chase customer service and the agent asked me to write letters.
Originally Posted by
Need
It is really really ironic as the whole purpose of someone setting up "AutoPay" is so that they don't have to worry about missing a payment! At least Chase finally figured out the reason.
Chase is engaging in deceptive business practice here.
Originally Posted by
ExplorerWannabe
How can they shut down your account? They're a private company, not a public service. As such, I fully support their ability to make decisions on what they deem to be best for their company.
Should they have shut down your account under these circumstances? IMO, most definitely not. This is exactly why a thinking human needs to be able to override computerized rulesets. It makes no sense whatsoever to shut down your account, either by the logic of having credits meeting or exceeding the debits or from a business standpoint of chasing away a long term high dollar customer. The fact they stand by this is a good reason to 1) call the number provided and speak to someone who can think and is empowered to do something or 2) just move the UR points to something you can use and tell Chase to shove it (and leave them a bad review everywhere you can).
Agreed 100%.
We have 3 CSR in my family and we probably don't need that many. I only have one credit card now, so it might not be a bad thing that Chase is forcing me to look for another card.
I might give up on Chase, but I'll sure contact Chase senior officials to express my outrage and leave them bad reviews and bad publicity everywhere I can.