Our telephone numbers displayed during the enrolment process are obsolete, which means we cannot get past the verification page. Ms mia called Diners to update the telephone number in her profile. Took several attempts to get a usable circuit. The new number has not yet been copied to the Digital Banking database, and the boilerplate SM suggests that she call a different number to speak with the Digital Banking department. We are not inclined to do this.
For me, it showed my email address as a possible authentication method along with my phone numbers. I would have figured at least that would have worked? Assuming your emails didn't change as well in the meantime, of course.