Originally Posted by
MePlatPremier
Swiss refused to process a refund for a cancelled flight. My chargeback was succesful, despite their strenuos opposition at every step of the way, and money has been returned to my account.
I understand airlines have had a tough time lately, and I am not claiming EU261 compensation for flights cancelled after the 2 weeks deadline. However, due to Swiss’s unfriendly and bellicose attitude I will now be suing them in small claims court for the 600Eur compensation they owe me.
The EU has already cleared that flights cancelled because of Covid-19 are considered exceptional circumstances and therefore no EU compensation (for cancellation within two weeks for example) is due.