Originally Posted by
dhuey
"Please do not contact us regarding a previous request unless it has been more than 90 days since you made your original submission."
-- easyJet
Remember folks, -- no contacting them again until 90 days are up!
I jest. Yes, of course file the charge disputes with Amex. I don't think anyone should wait more than seven days after having submitted the refund request. easyJet is not acting in good faith.
If they have 2,000 times the usual number of refunds to make and the workforce is halved due to Covid, don't you think it's reasonable to allow them a bit longer than 7 days?
90 is maybe pushing it a bit especially as they've now had a couple of months to address the resource issue, but it seems obvious it's going to be impossible to meet the usual timescales.