Originally Posted by
lax01
Well, 2 weeks went by since my bundled AT&T Uverse and AT&T Wireless bill pay posted - used the chat and asked them to manually apply the credit.
The CSR asked questions and then finally asked if it was a bundled charge - I said yes - he said they are not eligible for the credit. I said that's a bad policy and the previous rep said that a charge could be manually applied. Was there anything he could do? He said he could apply an one-time courtesy $20 credit.
Painful - not doing that every month - annoying
At least the CSR gave you a credit. The CSR I contacted about Google Fi was literally "I see the previous conversation in the chat and you were told it was eligible. It is ineligible." when I asked I don't understand how they could backtrack he said "Perfect! If there isn't anything else you need help with, please close the chat"