Originally Posted by
malgudi
Chief Customer Officer said "
We're automatically blocking middle seats to give you enough space on board"
This.
It isn't about United having gate agents assign middle seats to passengers; it's about United being deliberately vague and cutesy-poo in their press releases where they instill a certain belief in their passengers that proves to be wrong (but correct if one dissects the actual wording of the release with a lawyer's comb).
This is United being United.
It's hard to watch the predictable train wrecks they create all by themselves in slow motion, again....and again....