Originally Posted by Wings900-Michael

If you purchased a ticket through AMEX travel I would contact them directly and request refund. I had a J revenue ticket for June booked. I called AMEX travel approximately three weeks ago and cancelled with Amex, and received a refund from them in 4 business days. I also noticed that if you had a same class redemption booking you could cancel online on the SQ website without penalty and receive an immediate refund/redeposit if you are able to cancel online. If you have anything else mixed class, star alliance award and you can't cancel online then we're all stuck. I'm still waiting for tickets cancelled in early March when I was told it would be processed in a week to get a refund for those coming up on 60 days for mixed award and star alliance award bookings. God only knows when my June star alliance award booking will be refunded. A bit crappy to have 650k+ miles all stuck in neverever land.