Originally Posted by
tth_ben
When I enquired with SQ on refund time for my J revenue ticket that was purchased through AMEX travel agent on 15 March, I was told 14 days at first. A couple weeks later, I was told 6 to 8 weeks. Just recently I was told earliest is June. I'm waiting to be told 2021 soon. Quite apparent that this new idea of processing refunds only a month at a time (i.e. if your flight is in June, your refund will only be processed in July, that's what I am most recently told) is because of cash flow issues. Or rather, to try and make the balance sheets look better since they don't exactly have cash flow issues given the Temasek rights issue.
If you purchased a ticket through AMEX travel I would contact them directly and request refund. I had a J revenue ticket for June booked. I called AMEX travel approximately three weeks ago and cancelled with Amex, and received a refund from them in 4 business days. I also noticed that if you had a same class redemption booking you could cancel online on the SQ website without penalty and receive an immediate refund/redeposit if you are able to cancel online. If you have anything else mixed class, star alliance award and you can't cancel online then we're all stuck. I'm still waiting for tickets cancelled in early March when I was told it would be processed in a week to get a refund for those coming up on 60 days for mixed award and star alliance award bookings. God only knows when my June star alliance award booking will be refunded. A bit crappy to have 650k+ miles all stuck in neverever land.