Originally Posted by
pomkiwi
Followed up by phone today and essentially got a brush off - confirmed that I would get a refund but not prepared to give any indication when. Given that I first applied for a refund 7 weeks ago when they cancelled the flights, followed up by phone 4 weeks ago and have not even had the request confirmed in writing I have submitted a dispute with Amex.
Received automated confirmation of my refund request for the first time which adds to my feeling that the request I made in March was ignored and nothing happened after my call in early April despite promises made. Amex are now indicating an 8 week target for resolving disputes (I have two - one for this issue and another for flights with South African Airways).
I realise that all airlines are struggling but I didn't anticipate adding SQ to the list of companies I do not regard as honest enough to give my business to if and when I start flying again in the future.