Originally Posted by
shuigao
I didn't keep track that tightly, but my SIN-NRT and NRT-SIN (separate tickets, so 1 was processed by SG the other processed by JP office) miles were redeposited & money back in credit card within 2 weeks of refund request.
Maybe depends on who you get as the CSO. Mine seems to be ad-hoc CSO. I called for redemption booking cancellation, CSO seems only to know about redemption bookings and not on commercial bookings, so seems to me like an ad-hoc trained CSO, just for this specific line.
On a side note, my card got charged for the redeposit fee, but I did not receive the notice for the fee charged (ie official receipt for the US$75), so could be that the process was not completed on SQ side by the supposedly ad-hoc CSO.