Originally Posted by
pomkiwi
Followed up by phone today and essentially got a brush off - confirmed that I would get a refund but not prepared to give any indication when. Given that I first applied for a refund 7 weeks ago when they cancelled the flights, followed up by phone 4 weeks ago and have not even had the request confirmed in writing I have submitted a dispute with Amex.
Thanks for that update.
Would be good to hear how you get on with Amex.