Originally Posted by
pomkiwi
The SQ website suggests that refunds may take up to 16 weeks and not to contact them until 4 months have passed since the request.
I’ve just done an online Facebook/Messenger chat with a rep and they confirmed that they received my online submission a week ago, but they won’t be working on it yet, as my flights aren’t until June, and to expect the process to be complete in about 16 weeks
