Originally Posted by
Kiwi_FF
I don’t doubt people are getting pushed to accept credits but the law is the law.
i have personally had a refund from AirNZ declined then the decision reversed after I quoted CGA.
I also know of others who have prevailed using this.
If people are happy with a credit great but if they want a refund it’s their right to insist and there is a very simple low cost remedy via disputes tribunal to enforce it 😁
It is shameful that New Zealanders are having to seek relief from US and EU authorities for tickets they purchased in New Zealand and using New Zealand financial arrangements.
As the US and EU have done with air carriers, New Zealand needs to direct NZ to cease mucking around and to promptly issue refunds where they are due.