Originally Posted by
LIH Prem
Here's the English version of the DB COVID-19 info page, including cancellation info and links to the order lookup page mentioned above.
https://www.bahn.com/en/view/home/he...NA-Teaser_LZ01
I just converted my super-saver tickets into vouchers good for 3 years. The process was instantaneous.
I mailed them the paper ticket I purchased from DB which included travel on a now cancelled Bernina Express. I previously found a form I could use for that. Hopefully they will eventually process it. Not sure where to request a refund for the seat reservation for the Bernina Express so I tried the contact form on rhb.ch
-David
I am sure they will process it in due course. The railway companies have generally been pretty decent over all this and, let's face it, the railways will still be here when this begins to settle down a bit. Obviously, they're not like the airlines but I have no fear taking a voucher which is valid for 3 years!
Originally Posted by
fransknorge
I applied for a couple of tickets but actually received nothing yet. After hitting submit I had a confirmation page but no voucher. Did you received them by email or snail mail ?
When you cancelled it, a page should have replaced the one where you put your details in, with
Auftrag - Stornierung written at the top. If you look right at the bottom, there is something called STORNO GUTSCHEIN under the column called
Beschreibung. Just below it is written the voucher code, which should be 7 digits long (mix of letters and numbers). It's the 7 digits which precede the hash # symbol (for me, it's a musical sharp sign!). You should also have received an email (you gave them your email, didn't you?) which will show your Gutscheinnummer (voucher code).
Failing all that, I am sure if you call them up (or go into a ticket office) they will be able to pull up your old Auftrag number (like a 6-digit passenger PNR) from your ticket. You might be able to just feed it into the system yourself and bring it back up again.