DB Deutsche Bahn Refunds or Vouchers
Apr 24, 2020, 12:54 am
#16
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,684
Yes I am a Bahnbonus member. Interestingly with the exception of promo voucher I always received voucher (after a delay compensation for example) by snail mail. I have a mental note to check it at the Reisezentrum on the next time I take the train (finger crossed this might be Munich in August).
Apr 24, 2020, 9:48 am
#17
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,610
It's strange. You should be able to call up your reservation, Sparpreis, Super Sparpreis, or whatever, and see it with a red S indicating Storniert (cancelled). At the bottom should be the voucher code. So I don't understand why it isn't working.
Apr 26, 2020, 7:17 pm
#18
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
I know the website is the definitive source for this information, but has anyone heard whether DB intends to extend their Covid-19 'Sonderkulanzregelung' past April 30? I have some Super-Sparpreis travel booked for May which is looking unlikely given that the borders are closed for non-essential travel (I'm in North America). Should I assume I am SOL?
May 15, 2020, 8:20 am
#19
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,905
I know the website is the definitive source for this information, but has anyone heard whether DB intends to extend their Covid-19 'Sonderkulanzregelung' past April 30? I have some Super-Sparpreis travel booked for May which is looking unlikely given that the borders are closed for non-essential travel (I'm in North America). Should I assume I am SOL?
May 17, 2020, 2:34 pm
#20
Join Date: Jul 2013
Location: manchester, uk
Posts: 205
For another data point on another company, öbb have already issued me a voucher for the equivalent of a sparpreis ticket scheduled for mid-June, although I don't know if that's in relation to my query about a refund (it's the Rome-Vienna sleeper that's already cancelled) or general practice
May 17, 2020, 8:34 pm
#21
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
The OEBB has a more generous Coronavirus exchange and cancellation policy than DB. DB is not allowing vouchers for any travel scheduled after May 4, 2020. However, tickets may be used on the same route until October 31. If anyone has received exceptions to this policy from DB, please kindly post and share your experience.
For another data point on another company, öbb have already issued me a voucher for the equivalent of a sparpreis ticket scheduled for mid-June, although I don't know if that's in relation to my query about a refund (it's the Rome-Vienna sleeper that's already cancelled) or general practice