Originally Posted by
snaptravel
The management team that operates/manages that email takes customer issues very seriously and tries to solve all of them. We want to help so at your earliest convenience please send us your Order ID so we can assist.
I sent 3 e-mails in the last 7 days, including to the address you mentioned, but none got answered. Cancelling my booking without my consent is one, not answering e-mails or solving the problem is second and pretending that SnapTravel takes 'customer issues very serious' here on FT makes the company looks even worse.
For all travellers:
do not book with SnapTravel. Reading through all the reviews posted in this thread should warn you.
The way SnapTravel cancels a booking.