Originally Posted by
CanadaDH
Every time I've had an aircraft swap since the Amadeus switch, my booking gets stuck and I can't manage it online. I'm just used to it now. I have to call in, and the agent clicks a few buttons to clean up the file. They way they explained it, is the system was looking for acceptance of the change before other options are lit up again. Except, we don't have the ability to do the acceptance online yet. It's annoying every time a flight time changes by 5 minutes, or one aircraft gets swapped for another, that I need to call to regain access.
2.5 hours on hold at the Aeroplan number this morning and, as you said, a few clicks by the agent & all cleaned up.....until of course there are any other
even slight changes & then back to square one. SAD!!!
Continuing to accept low expectations like this lets them off the hook. If it were temporary I could deal with it but it's gone on for such a long time that maybe the media should be seeing what we are.