Originally Posted by
ajGoes
Once you've made an effort to get a fair resolution, say these magic words: "Please provide me with a deadlock letter." This is the start of the British conflict resolution system. I got my refund (for a different issue) a week or so after requesting the letter.
Credit card refunded me the £20 topup so I am happy enough about that. If Lycamobile feel the need to read and respond to my emails I doubt I will bother. The least interaction I have with Lycamobile the better.