Originally Posted by
Goldorak
I believe this indeed an hotel who makes its own rules. The part of T&C given below R2 refers to exceptional suites like royal/presidential suites but it certainly does not apply to a regular suite at this Mercure. Paging Amy, please give us your opinion on this case of hotel highly suspected to be out of policy
.
is it worth me asking to escalate or getting customer services involved? Totally get when it’s a presidential suite or whatever but for a Mercure or NOVOTEL seems very out of hand.