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Thread: Hotel charging for upgrade
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Old Dec 8, 2019 | 7:37 am
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Dav77
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Originally Posted by LeClubVirgin
thanks goldorak - its the Mercure Jakarta Gatot Subroto. The room category I booked is executive room, which is the highest "room" and they only have 1 level up which is a suite. Funnily enough this is the text from reservations:

Regarding to your benefit Kindly be informed you also our hotel regulations that we only provided room upgrade until executive room. If you would like to upgrade to the suite room it will be charged of Rp. 700,000 nett/night upgrade from Executive room.
it does seem much more as the own hotel “policy”. Very arguable ....

I would have at least cancelled my reservation and done it newly at basic room, then claiming a free upgrade at executive room (as their “policy”)

it is surely not the only one hotel doing that, but I find quite inappropriate to write clearly about it.
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