Originally Posted by
Silver Fox
So, called my MasterCard provider, said I want to start a chargeback for non-delivery of service and that is the path I am going down as of last week. This is my barrack room lawyer opinion of a) not having received any notifcation b) it is materially detrimental to me. This was after having been on the phone with Lycamobile who told me that there is no facility to refund money.
Once you've made an effort to get a fair resolution, say these magic words: "Please provide me with a
deadlock letter." This is the start of the British conflict resolution system. I got my refund (for a different issue) a week or so after requesting the letter.