I was LTP SPG just before the turnover to the Marriott.com website; and though it does reflect my status and my points migrated accordingly; I have never received a card of any type nor (MORE IMPORTANTLY) am I receiving email confirmations when I make hotel reservations! I rely on those email confirmations and checked the profile to see if my email and text were right (they are) and yet last week I made 3 bookings on the site - no confirmation ever came (not in spam either)
I called but the marriott rep was not very adroit using the website (which I found at the time of conversion to be true, and waited for them to catch up) I need an ombudsman or a lurker; I miss my SPG contacts! Any help on a good contact to get this straight?