Metal Bonvoy Cards
Nov 24, 2019, 9:41 pm
#31
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,084
I was LTP SPG just before the turnover to the Marriott.com website; and though it does reflect my status and my points migrated accordingly; I have never received a card of any type nor (MORE IMPORTANTLY) am I receiving email confirmations when I make hotel reservations! I rely on those email confirmations and checked the profile to see if my email and text were right (they are) and yet last week I made 3 bookings on the site - no confirmation ever came (not in spam either)
I called but the marriott rep was not very adroit using the website (which I found at the time of conversion to be true, and waited for them to catch up) I need an ombudsman or a lurker; I miss my SPG contacts! Any help on a good contact to get this straight?
I called but the marriott rep was not very adroit using the website (which I found at the time of conversion to be true, and waited for them to catch up) I need an ombudsman or a lurker; I miss my SPG contacts! Any help on a good contact to get this straight?
Membership Cards are sent out in phases. As the Cards are delivered to the address listed on the Member's Marriott Bonvoy profile, please ensure the address is the most up-to-date.
We would like to help look into the email confirmation issue if you could provide the reservation details to us via private mail here or by email below.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
