Originally Posted by
HNLbasedFlyer
How does anyone miss the cancellation policy - granted, I don't normally book on the Bonvoy app since I use a different system for work, but I just did a trial booking on the app and its very clear, at least to me, how many days and when you can cancel
You quickly glance at it, missing that the 1 day you usually always see instead says 14. It's called expectancy. You read it over and over, always seeing 1. You see 14, but as nothing stands out, your brain expects to see 1 and thus processes it as 1.