Originally Posted by
HalconBCN
Perhaps KLM has adopted a similar policy to compensation as it does with upgrades? I.e. lower tier members receive bigger amounts in miles or vouchers to keep them happy, whereas platinums get less because they are deemed to be loyal enough anyway?
TBH, this has crossed my mind...
overall, with the different data points we had in this thread and others, I think they have really lost their mind for the scales of the various compensations. We see very low (to not say insulting) compensations for real major inconveniences (broken seat, delayed suitcase, etc) and very high compensations for very minor things (like the sake story). And some fair ones sometimes. In summary, Russian roulette...