FlyerTalk Forums - View Single Post - Delayed for 4.5 hours , given a $10 voucher at an airport with no open restaurants

Sep 3, 2019 | 9:44 pm

#31

zeer0

Join Date: Jan 2017

Location: JFK/EWR/LGA/SFO

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Posts: 1,581

Quote:

Originally Posted by yyznomad

AC is known to keep the MLLs open as long as possible when the last flight out is delayed.
The contract staff and AC staff manning the MLL need to be amenable to it though as there is no obligation to do so. But expecting them to stay up for a flight that is 5-hours delayed is a bit much, IMHO.. but if they stayed an hour or two or so later than closing time, then I'd say that's a bonus for the pax.

I expect them to keep the lounge open until a long haul delayed flight boards IF it is their fault, which it was. AC's incompetence caused the delay, should be on them to pay lounge staff to keep it open. Especially in a horrible airport like YYZ where drinks are $20 and OTG controls all the restaurants.

Last edited by zeer0; Sep 3, 2019 at 10:09 pm

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