Delayed for 4.5 hours , given a $10 voucher at an airport with no open restaurants
Sep 2, 2019, 8:59 pm
#16
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
was about to go to sleep, booked on the 6am to EWR and got a text message cancelled ..
called in and nothing they can do, really pushed for them to rebook me on the 5AM to PHL and from Philadelphia I will catch a train to New York. Only alternative they offered was 2 days later at 10pm.
I've never been to Philadelphia in my life, and honestly hope that they will poney up for the train ticket.
called in and nothing they can do, really pushed for them to rebook me on the 5AM to PHL and from Philadelphia I will catch a train to New York. Only alternative they offered was 2 days later at 10pm.
I've never been to Philadelphia in my life, and honestly hope that they will poney up for the train ticket.
Sep 2, 2019, 9:28 pm
#17
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
was about to go to sleep, booked on the 6am to EWR and got a text message cancelled ..
called in and nothing they can do, really pushed for them to rebook me on the 5AM to PHL and from Philadelphia I will catch a train to New York. Only alternative they offered was 2 days later at 10pm.
I've never been to Philadelphia in my life, and honestly hope that they will poney up for the train ticket.
called in and nothing they can do, really pushed for them to rebook me on the 5AM to PHL and from Philadelphia I will catch a train to New York. Only alternative they offered was 2 days later at 10pm.
I've never been to Philadelphia in my life, and honestly hope that they will poney up for the train ticket.
There's a $8 or so (cash only) train from PHL to ZFV
Sep 2, 2019, 10:42 pm
#18
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Philadelphia is an 'interesting' airport.
The last time I was there, I thought it was possibly the worst airport I had been to in the USA. Here's hoping that's stale info now.
The last time I was there, I thought it was possibly the worst airport I had been to in the USA. Here's hoping that's stale info now.
Sep 2, 2019, 11:00 pm
#19
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Sep 3, 2019, 5:28 am
#20
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,993
Operate the flight on time? Or even remotely close to it?
Went through it about a month ago. Sadly, your impression remains valid.
+1
+1
Sep 3, 2019, 7:54 am
#21
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sep 3, 2019, 7:59 am
#22
Join Date: May 2014
Posts: 319
Mechanicals are not included in the new rules for delays, ....that makes no sense. just another reason to believe the gummint is in the hands of the corporations and our ex-astronaut minister doesn’t represent the flying public.
Sep 3, 2019, 8:37 am
#23
Join Date: Aug 2019
Location: Montreal & Nashville
Programs: Aeroplan SE100K, Accor Platinum, Bonvoy Titanium Elite, BW Diamond, Hertz President's Circle
Posts: 391
Mechanical not included so basically will never have to give compensations.
There is no incentive to have better maintenance, more turnover time, etc.
There is no incentive to have better maintenance, more turnover time, etc.
Sep 3, 2019, 8:47 am
#24
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
I missed my train to NY by 2 minutes and had to pay 17$ to get on the next one which was 45minutes later. (do you think AC will pony up these train tickets?)
I ended up at my work by 10:30am.
Keep in mind I woke up at 4 for a 5:50am flight from YUL to Philly, took a tram to the city and took the Amtrak to NY Penn then took the subway to work.
Sep 3, 2019, 9:01 am
#25
Join Date: Jan 2009
Location: YOW
Programs: AC E75 / Marriott Titanium Elite
Posts: 952
it is not that bad, it has a train in the terminal (b) direct to 30th street station where the Amtrak is.
I missed my train to NY by 2 minutes and had to pay 17$ to get on the next one which was 45minutes later. (do you think AC will pony up these train tickets?)
I ended up at my work by 10:30am.
Keep in mind I woke up at 4 for a 5:50am flight from YUL to Philly, took a tram to the city and took the Amtrak to NY Penn then took the subway to work.
I missed my train to NY by 2 minutes and had to pay 17$ to get on the next one which was 45minutes later. (do you think AC will pony up these train tickets?)
I ended up at my work by 10:30am.
Keep in mind I woke up at 4 for a 5:50am flight from YUL to Philly, took a tram to the city and took the Amtrak to NY Penn then took the subway to work.
Sep 3, 2019, 9:16 am
#26
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
a 17$ because I missed the original train. Original train ticket from Philly to New York was 60$ .. so 77$ total.
Sep 3, 2019, 2:43 pm
#27
Join Date: May 2017
Programs: Aeroplan
Posts: 1
Saved mine for later
I had a similar experience except that I held on to the voucher for personal travel a few months later. I think the expiry date was a year in the future.
I also pointed out to the GA that $10 wouldn't go far, and he set me up with a second voucher.
I also pointed out to the GA that $10 wouldn't go far, and he set me up with a second voucher.
Sep 3, 2019, 5:27 pm
#28
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sep 3, 2019, 8:04 pm
#29
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
I've never gotten more than a $20 CAD food voucher for AC delays, and of course the % vouchers that expire within a year.
Their compensation is actually worse than United, shockingly. AC also has horrible irrops recovery.
Most insulting was in YYZ in April when they decided to close the MLL even though the LHR flight was delayed by 5 hours due to a mechanical.
Their compensation is actually worse than United, shockingly. AC also has horrible irrops recovery.
Most insulting was in YYZ in April when they decided to close the MLL even though the LHR flight was delayed by 5 hours due to a mechanical.
Sep 3, 2019, 8:39 pm
#30
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I've never gotten more than a $20 CAD food voucher for AC delays, and of course the % vouchers that expire within a year.
Their compensation is actually worse than United, shockingly. AC also has horrible irrops recovery.
Most insulting was in YYZ in April when they decided to close the MLL even though the LHR flight was delayed by 5 hours due to a mechanical.
Their compensation is actually worse than United, shockingly. AC also has horrible irrops recovery.
Most insulting was in YYZ in April when they decided to close the MLL even though the LHR flight was delayed by 5 hours due to a mechanical.
The contract staff and AC staff manning the MLL need to be amenable to it though as there is no obligation to do so. But expecting them to stay up for a flight that is 5-hours delayed is a bit much, IMHO.. but if they stayed an hour or two or so later than closing time, then I'd say that's a bonus for the pax.