Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Delayed for 4.5 hours , given a $10 voucher at an airport with no open restaurants

Delayed for 4.5 hours , given a $10 voucher at an airport with no open restaurants

Old Sep 2, 19, 9:59 pm
  #16  
 
Join Date: May 2015
Location: LGA
Posts: 146
was about to go to sleep, booked on the 6am to EWR and got a text message cancelled ..

called in and nothing they can do, really pushed for them to rebook me on the 5AM to PHL and from Philadelphia I will catch a train to New York. Only alternative they offered was 2 days later at 10pm.

I've never been to Philadelphia in my life, and honestly hope that they will poney up for the train ticket.
royal757 is offline  
Old Sep 2, 19, 10:28 pm
  #17  
Marriott Contributor Badge
 
Join Date: Apr 2012
Location: Canada
Programs: A3*G, UA*S, MR PPE, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,510
Originally Posted by royal757 View Post
was about to go to sleep, booked on the 6am to EWR and got a text message cancelled ..

called in and nothing they can do, really pushed for them to rebook me on the 5AM to PHL and from Philadelphia I will catch a train to New York. Only alternative they offered was 2 days later at 10pm.

I've never been to Philadelphia in my life, and honestly hope that they will poney up for the train ticket.
You should see if you can get them to book you on ZFV-EWR. It's a UA codeshare with Amtrak from Philly: https://www.flyertalk.com/forum/united-airlines-mileageplus/374107-united-amtrak-codeshare-faq-including-zfv-philadelphia-28.html

There's a $8 or so (cash only) train from PHL to ZFV
pewpew is offline  
Old Sep 2, 19, 11:42 pm
  #18  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (Wave as you fly over)
Programs: AC*SE100K, wood level status in various other programs
Posts: 2,560
Philadelphia is an 'interesting' airport.

The last time I was there, I thought it was possibly the worst airport I had been to in the USA. Here's hoping that's stale info now.
Bohemian1 is online now  
Old Sep 3, 19, 12:00 am
  #19  
 
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 1,503
Originally Posted by Bohemian1 View Post
Philadelphia is an 'interesting' airport.

The last time I was there, I thought it was possibly the worst airport I had been to in the USA. Here's hoping that's stale info now.
Not as of November '18. Place is awful.
WaytoomuchEurope is offline  
Old Sep 3, 19, 6:28 am
  #20  
 
Join Date: Jun 2010
Location: Body in YYZ, heart in YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,182
Originally Posted by Often1 View Post
What ought AC to have done?
Operate the flight on time? Or even remotely close to it?


Originally Posted by Bohemian1 View Post
Philadelphia is an 'interesting' airport.

The last time I was there, I thought it was possibly the worst airport I had been to in the USA. Here's hoping that's stale info now.
Went through it about a month ago. Sadly, your impression remains valid.


Originally Posted by WaytoomuchEurope View Post
Not as of November '18. Place is awful.
+1
Symmetre is offline  
Old Sep 3, 19, 8:54 am
  #21  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC E75K 2MM former 14-year SE; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 28,456
Originally Posted by Jumper Jack View Post
They actually brought in pizza just now after I called them out on the cert being useless. Glad they did end up feeding us!
Nice!

Originally Posted by Bohemian1 View Post
Philadelphia is an 'interesting' airport.

The last time I was there, I thought it was possibly the worst airport I had been to in the USA. Here's hoping that's stale info now.
Originally Posted by WaytoomuchEurope View Post
Not as of November '18. Place is awful.
If you think PHL is bad for a US airport...
kimberlyrose likes this.
yyznomad is offline  
Old Sep 3, 19, 8:59 am
  #22  
 
Join Date: May 2014
Posts: 268
Originally Posted by pewpew View Post
The new rules for delays don't come into effect until December 15, but I'm not convinced they'd apply here. The reason for delay is mechanical, and those are expressly excluded



I was thinking of finding a nearby WS pilot and getting them to buy everyone a pizza
Mechanicals are not included in the new rules for delays, ....that makes no sense. just another reason to believe the gummint is in the hands of the corporations and our ex-astronaut minister doesn’t represent the flying public.
Bohemian1 likes this.
Genetk44 is offline  
Old Sep 3, 19, 9:37 am
  #23  
 
Join Date: Aug 2019
Location: Montreal
Programs: Aeroplan E75K, Accor Platinum, BW Diamond
Posts: 162
Mechanical not included so basically will never have to give compensations.

There is no incentive to have better maintenance, more turnover time, etc.
​​​​​​
Bohemian1 likes this.
theBeachBoy is online now  
Old Sep 3, 19, 9:47 am
  #24  
 
Join Date: May 2015
Location: LGA
Posts: 146
Originally Posted by Bohemian1 View Post
Philadelphia is an 'interesting' airport.

The last time I was there, I thought it was possibly the worst airport I had been to in the USA. Here's hoping that's stale info now.
it is not that bad, it has a train in the terminal (b) direct to 30th street station where the Amtrak is.
I missed my train to NY by 2 minutes and had to pay 17$ to get on the next one which was 45minutes later. (do you think AC will pony up these train tickets?)

I ended up at my work by 10:30am.
Keep in mind I woke up at 4 for a 5:50am flight from YUL to Philly, took a tram to the city and took the Amtrak to NY Penn then took the subway to work.
royal757 is offline  
Old Sep 3, 19, 10:01 am
  #25  
 
Join Date: Jan 2009
Location: YOW
Programs: AC E75
Posts: 733
Originally Posted by royal757 View Post
it is not that bad, it has a train in the terminal (b) direct to 30th street station where the Amtrak is.
I missed my train to NY by 2 minutes and had to pay 17$ to get on the next one which was 45minutes later. (do you think AC will pony up these train tickets?)

I ended up at my work by 10:30am.
Keep in mind I woke up at 4 for a 5:50am flight from YUL to Philly, took a tram to the city and took the Amtrak to NY Penn then took the subway to work.
A standard complaint to get a % off coupon perhaps far easier and potentially more valuable than the $17 reimbursement. AC are like a government, getting a $17 reimbursement is probably far more paperwork than it's worth pursuing.
YZF_Elite is offline  
Old Sep 3, 19, 10:16 am
  #26  
 
Join Date: May 2015
Location: LGA
Posts: 146
Originally Posted by YZF_Elite View Post
A standard complaint to get a % off coupon perhaps far easier and potentially more valuable than the $17 reimbursement. AC are like a government, getting a $17 reimbursement is probably far more paperwork than it's worth pursuing.
a 17$ because I missed the original train. Original train ticket from Philly to New York was 60$ .. so 77$ total.
royal757 is offline  
Old Sep 3, 19, 3:43 pm
  #27  
 
Join Date: May 2017
Programs: Aeroplan
Posts: 1
Saved mine for later

I had a similar experience except that I held on to the voucher for personal travel a few months later. I think the expiry date was a year in the future.

I also pointed out to the GA that $10 wouldn't go far, and he set me up with a second voucher.
WikiShake is offline  
Old Sep 3, 19, 6:27 pm
  #28  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC E75K 2MM former 14-year SE; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 28,456
Originally Posted by WikiShake View Post
I had a similar experience except that I held on to the voucher for personal travel a few months later. I think the expiry date was a year in the future.

I also pointed out to the GA that $10 wouldn't go far, and he set me up with a second voucher.
With this being your first post, Welcome to FT, long time lurker.
yyznomad is offline  
Old Sep 3, 19, 9:04 pm
  #29  
 
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), HHonors Gold, Hyatt Discoverist, SkyPesos, AAdvantage, MR
Posts: 1,082
I've never gotten more than a $20 CAD food voucher for AC delays, and of course the % vouchers that expire within a year.
Their compensation is actually worse than United, shockingly. AC also has horrible irrops recovery.

Most insulting was in YYZ in April when they decided to close the MLL even though the LHR flight was delayed by 5 hours due to a mechanical.
zeer0 is offline  
Old Sep 3, 19, 9:39 pm
  #30  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC E75K 2MM former 14-year SE; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 28,456
Originally Posted by zeer0 View Post
I've never gotten more than a $20 CAD food voucher for AC delays, and of course the % vouchers that expire within a year.
Their compensation is actually worse than United, shockingly. AC also has horrible irrops recovery.

Most insulting was in YYZ in April when they decided to close the MLL even though the LHR flight was delayed by 5 hours due to a mechanical.
AC is known to keep the MLLs open as long as possible when the last flight out is delayed.
The contract staff and AC staff manning the MLL need to be amenable to it though as there is no obligation to do so. But expecting them to stay up for a flight that is 5-hours delayed is a bit much, IMHO.. but if they stayed an hour or two or so later than closing time, then I'd say that's a bonus for the pax.
yyznomad is offline  

Thread Tools
Search this Thread