Originally Posted by dtremit

The website, which is never great, has seemed significantly worse than usual lately.

For my trip last week, I couldn't get to the payment screen no matter what I tried; got an error 400 on pay.jetblue.com on multiple browsers. Had to wait an hour and after multiple attempts, I was able to get to it.
When I tried to OLCI, I couldn't get that website to load either. Finally got the app to at least start to check me in on the way to the airport, but it timed out on the seat selection screen. When I got there, the kiosk showed me as checked in.

Today, I was booking an emergency round trip for tomorrow -- got to the payment screen, and tried to apply $120 of my $120 in Travel Bank funds. Errored out, saying I had to apply an amount of at least $1 and not more than my balance. Hmm.

:

Fortunately, I was in the edge case of being a Mosaic booking for next-day travel, so I knew I could book the cheapest flight of the day (which was 14 hours before I needed to travel) and SDC. But under any other circumstances, I'd have been screwed to the tune of $200, and livid.

I was finally able to book the earlier flight, SDC it to later, and select an EMS seat in the app, by splitting each of those into a separate transaction. But the whole process took almost an hour.