Originally Posted by
Rare
Just wondering if you were able to get a plastic card recently, as gooselee did last year? I am in the same situation now. Just got my replacement card, which of course is metal. I requested a plastic card via secure message and was told in reply that "Chase Sapphire Reserve are metal engraved card. The option for a plastic card is unavailable." What are the magic words I need to say in order to get one?
Took 3 different calls, each 2-3 days apart, to get a plastic card. First 2 calls, despite mentioning “escalate”, no success. Third call, I didn’t say “escalate”, rep said “it has to be escalated”, plastic card received about 7-10 days later. The plastic card is an account duplicate of the metal card, same account number, same expiration date, same 3 digit security code, both cards work.