Originally Posted by
Safifi
You sound like you're a paid advocate for Emirates masquerading as other. That's fine with me as I am keen my complaint reaches the company's seniors.
so in response se to your silly points:
1. Its not a question of what was on the menu or the duration of the flight. So that Is what I was Expecting! Quite reasonable too.
2. The fact is that for the same flight flown just a few weeks before, the service was Markedly different, so Emirates has cynically reduced their service while increasing their prices. That's not acceptable.
3. You have purposely avoided commenting on the unseemly speed the crew were disposing of unused drinks, which I had not seen any crew of other airlines do. Are there no sinks in the food/beverage service area?
4. Lastly and most importantly, other airlines have not curtailed whatever service they were offering on similar flights. So the business will go to Them rather than pay a substantial Prsmoum to fly Emirates!
I'm sorry you feel that way, I just asked some relevant questions to get a more complete picture of your complaint, that you feel insecure about the validity of your complaint and thus attacked by my questions speaks for itself.
To your points:
1. Menus on EK in J Generally state a clear appetizer. I asked the question to understand if this was an actual intentional change by the airline or a sloppy crew skipping a course. Most might think it reasonable that expectations should align to the menu, i.e. if the menu doesn't advertise an appetizer then the service likely wouldn't include one. Whether this is acceptable or not is an entirely separate point (and I'd be disappointed if EK removes appetizers on short flights entirely).
2. This is valuable information that helps your cause and would have been useful to know from the outset, i.e. that you have a direct first-hand and recent comparison on the same route (and presumably same flight and times as this also affects service offering, in case you weren't aware)
3. I didn't comment on anything, actually. But it generally isn't desirable for pax to feel rushed or notice the crew in their galley duties. The galleys
don't have sinks, by the way. Some (not all) of the lavatories are often used for storage during descent, usually for plastic bags full of used bedding, but perhaps in this case also for used glassware (not acceptable if the case and probably a junior FA with insufficient experience or training)
4. That's the right conclusion for you based on your experience and there's nothing wrong with that. Enjoy the grass on the other side.