Originally Posted by
Ditto
You mentioned that you applied for a refund 'within the 24hr policy', but could it be that your ticket wasn't eligible for that?
All KLM tickets are, now.
24 hour cancellation after booking?
Originally Posted by
Ditto
How was it booked? In which country and where was the first flight from?
Given that the prices have been quoted in GBP, it would seem a safe bet that the flights depart from the UK.