Originally Posted by
AutoSlash
No, it's not typical. Whenever I've seen issues in the past, usually clearing cookies/cache resolves it. Try using a different browser and/or an incognito window to see if that helps.
I've tried both a different computer and the phone app. Neither helped.
Originally Posted by
AutoSlash
Precheck has absolutely nothing to do with checking in online and everything to do with making sure your Known Traveler Number (KTN) is on your reservation
before check-in. See
here for more info. If your KTN numbers are not on your reservation, you should call in and have them added.
Yes. I like to know before I get to the airport, because I usually fly AA or DL at times that pre-check makes a big difference in wait times, so I can leave for the airport a bit later, and also so that I don't have to worry about problems with a reservation or BP. Due to the rare glitch I've had to add my KTN with an agent at an airport (and immediately gotten pre-check) or deal with other problems, but that involves waiting in line. I'd rather know about any problems well in advance, which OLCI reveals (well, 24 hours in advance).
ETA: The JFK T5 pre-check line is now longer than the regular line, according to the airport web site (ok, it's only a one minute difference):
