Originally Posted by
Zorak
In the spirit of leaving a more constructive reply, if you have access to cheap international calling/VOIP/whatever, depending on why you're calling in you can alternatively try the Singapore reservations center +65-6336-3371 (for example Google Fi is 4 cents a minute)
At my last job, which was a concierge startup, whenever hold times for the U.S. call center were long, we'd call DL's MNL office (+63 2 841 8800). The hold times were much more reasonable and we got great service, even if they were only open Mondays to Fridays from 8:00 am-6:00 pm.
Yesterday I had a 21-minute wait calling the DM line, so perhaps I should start doing that again whenever this happens, since I usually call in late at night.