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Old Jul 19, 2019 | 10:48 am
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JesseRohr
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Originally Posted by FF524


indeed. This is becoming common. I am also finding that Delta appears to be placing overflow Diamond calls into other general call queues and their agents. While they acknowledge Diamond status when they greet you, let’s just say that the general agents lack the finesse and flexible nature of the full time diamond desk agents.

This x10000. I had some issues earlier leaving BWI Tuesday. The agent I got on the first try couldn't wrap their head around co-terminal SDC for me to fly out of DCA. Lady wanted me to pay the fare difference and a change fee of like $2308.00 and didn't understand why I laughed.

Got a real DM agent on the third try. Taken care of in 45 seconds or so.
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